The Customer May Not Always Be Right, But They Are Always First

There is an old adage in the business world that says “the customer is always right.” Common sense and plain old experience will tell us this is just not true. However, if a contractor wants to continue in business and see positive results from their marketing efforts they should always keep the customer first.
What exactly does this mean? Peruse through the local paper, the billboards, the television ads and the internet websites and what do you see over and over again? You see honest, hard working and knowledgeable contractors spending all their time and money talking about themselves. “Here is my product and my great prices, buy from me” is a common theme. Another theme is to see a picture of the contractor is his nice uniform standing next to his shiny work truck with some catchy slogan. What does that have to do with the customer?
Most customers are in the same frame of mind as a business owner talking to a vendor. They want to know what is in it for them. When the contractor spends the time to Building Contractor Salary discuss a real problem that the customer may be experiencing and the solution to their problem, that is when the customer takes notice and contacts the contractor.
Whether it is a brochure, a newspaper ad or a website the contractor should focus on a problem and their unique way of fixing it. Notice that there is no mention of the lowest price or the quickest turn Construction Services India around. When people have a leaking roof, an air conditioner that does not work or cracked tile their first question is “Can you fix it?” Pricing is secondary when you are the one that has the answer.…

Good Customer Service: Why It Always Matters

The decade that started about 1995 was pretty good for most general contractors, sub-contractors, and vendors – what’s not to like about a business climate where there seems to be a never ending supply of customers and they all Contractor/Construction Manager Salary have money to spend? Home building experienced growth it hadn’t seen in many years, commercial buildings were springing up everywhere, and manufacturers were working overtime to keep up with the demand for their products.
Unfortunately, a by-product of those good times was that many people and companies in the construction industry forgot one of the basic tenets of running a successful business – the practice of providing good customer service.
Where Did All of the Customers Go?
Many young employees working in the construction industry during that decade of incredible growth had never experienced a downturn in the economy and the slowdown in the industry that often results – from their perspective, if they didn’t treat a customer right or a customer was unhappy with their work, there would always be another to take their place. Who cares about referrals when there’s a line of prospective customers knocking on your door? Why worry about whether customers are happy with their home or building when you have enough new work on the books to take your company into the next fiscal year?
Everyone who took this approach got an eye opening dose of reality when Construction Company Association activity fell off the cliff in 2006 and 2007. Anyone who has enjoyed a long career in the industry knows it will always have peaks and valleys, and while the downturns in the early 80s and 90s weren’t as severe as our current situation, general contractors, sub-contractors, and vendors were still searching for customers and many were struggling to stay in business.
Just about any construction company can thrive during the good times, but the good customer relations they cultivate during those periods can help them survive the downturns. Many of those companies who alienated customers during that decade when many earned record profits are now wishing they had a few referrals to help them survive. It’s a good point to keep in mind for when the next peak arrives.…

Tennis Court Construction Perfection – How to Build the Court You Always Wanted, Stress Free

It’s possible to finish a tennis court construction project whilst not losing a nights sleep, but only if you follow a handful of tips to eliminate some of the most common mistakes.
You can find all sorts of tips on the web and in books, some are targeted at people who wish to undertake the job by themselves, and some directed at people who wish to find the best builder. On this page I will be concentrating on the latter.
Rather than jumping straight in and obtaining quotes from constructors, I would strongly advocate meticulously following a proven method. Using this type of approach you are far more likely to be happy with the results.
The construction method in the next paragraphs is a proven strategy that certainly should be adhered to by anyone looking to build a tennis court. Good luck.
Step 1 – Define your Needs
Almost all people don’t do this step at the very beginning, but it truly is imperative to do this before finding a builder. Jot down with pen and paper precisely what you anticipate the finished Sub Contract Work Definition to be like. What number of courts are you interested in? Do you need a hard court, cushioned court, or soft court? Are you going to be utilising the court the whole year round or only while the weather conditions are good? All these points has to be answered in one document that will become very helpful later on in the project.
Step 2 – Determine Just how much You wish to Spend
If this is your very first go at creating a tennis court, this really is the tricky judgement you’ll make in your [project]. There isn’t really a single “correct” way to make your mind up, for the reason that every single tennis player will have diverse wants and needs. So as to customize the court for your exact requirements, it’s crucial not to skip on the previous step and define your requirements as fully as you can. By way of example, somebody with troublesome knees should really go for a cushioned court, and not for a hard court just to save a few dollars.
Step 3 – Ascertain Whether You will Be Employing a Consultant
Although employing a consultant may seem like it increases the price of the installation, many times, it ends up saving money by way of steering clear of costly problems. By just fully understanding the particular inclinations of the proprietor, a good consultant will help to keep project costs down to the absolute minimum by means of making wise decisions on where to Electrical Degree spend the money. A consultant can take various forms, for example an architect, an engineer, or a highly skilled court builder. In the event that you decide to make use of a consultant, then make certain that they have several years worth of expertise, and you ought to look at a selection of their previous results to prevent yourself from any …