clients

Responding to Clients Quickly But Safely

When a valued customer telephones asking for immediate assistance, it is natural that companies wish to react immediately to ensure customer satisfaction How To Pronounce Subcontractor and repeat business. Particularly in the current economic climate, it is essential for companies to treat their customers with optimum priority.
However there are instances where companies, in their anxiety to please clients, do this without considering safety issues – this ultimately puts their employees’ lives at risk.
Construction sites are thankfully, or regretfully depending on your point of view, very forgiving places regarding health and safety. For every fatality there are approximately 240,000 near misses. These statistics do not take into account the many thousands of unreported misses, and therefore in reality the ratio is even greater. Because most workers will continue to get away with it, the “it will never happen to me” attitude will prevail. Not a week goes by without an experienced worker commenting “I have been doing this job thirty five years and never been involved in anything other than a cut finger, this health and safety business is now completely over the top”. Unless this mind-set changes, statistics will continue to remain high.
When carrying out roofwork, these risks are magnified many times because virtually all work involves working at height – the single biggest risk area in the construction industry. The risks are increased ever further in the case of emergency repairs, due to the lack of time available for planning.
A case in point recently occurred when a maintenance operative received a call at his home from his employer requesting him to go the next morning directly to a property where the roof had started leaking badly. The operative duly obliged. He was equipped with a company pickup truck, ladders and roof materials but no tower scaffold. The operative gained accessed to the roof which was 4 metres high using an aluminum ladder, he then removed the clay tiles and used the tile battens as access. Unfortunately he slipped and fell to ground level where he lay severely injured until he was able to attract the attention of some passersby. In his anxiety to satisfy the client, both employer and operative took unnecessary risks with no risk assessments and method statements being carried out. As well as no safe means of access, there was also a lone working issue.
Emergencies will inevitably arise and the chances are that in the case of roofwork, such emergencies will only arise in heavy rain, thus adding to the danger which already exists. If companies are specialising in emergency work it is essential their teams are:-
• Supplied with adequate access equipment to cover most eventualities, ie. roof ladders and tower scaffold. If they encounter situations where use of this equipment Home Improvements Companies is unsafe, then they should not access the roof until a safe means of access is available, ie. scaffold access or a Mobile Elevated Work Platform (MEWP).
• Personnel are trained to carry out risk assessments …

Please Clients and Boost Your Reputation With a Specialist Builders Clean After a Home Renovation

Domestic construction work in a house that’s occupied comes with its own special problems for a construction company.
Perhaps you’re working on a Listed Building, which comes with its own special requirements for the materials you’ll need to use.
Perhaps there are small children and pets that you’ll need to be extra-careful to ensure there are no stray nails or other small bits of residue left behind that could harm them.
Naturally, you’ll have advised them to clear out and store anything that might get in the way of the work, or at the very least to protect items from paint splashes and the inevitable dust.
Although most building workers clean up at the end of their day’s work, what happens at the end of the job?
It’s inevitable that after any new build or part build some dust hangs around for a few weeks after completion.
It may be worth using a specialist Builders Clean at the end so you can hand over the property to the client with the least amount of inconvenience to them.
Client recommendations, word of mouth or testimonals are the source of many domestic building projects. It could be the detail that encourages them to recommend you to friends and acquaintances considering building and renovation work themselves.
If you do consider using a specialist builders clean company, you will Garden Supplies Bali want to be assured that they can handle the job to your satisfaction.
You’ll need them to be flexible and able to come in at short notice, having first walked round the job with you to understand how to deal with any specialist materials you may have had to use.
You’ll want to know if they can offer the full range of services that might be necessary including removal of debris and rubbish, cleaning of walls, window sills, skirting boards and lighting fixtures, removal of Home Construction India paint splashes, silicon and labels from glass, ealing and polishing of floors, perhaps chrome, laminated and wooden surfaces, vacuuming, spot cleaning and carpet shampooing, internal and outside window cleaning?
For your clients’ sakes you may want reassurance that any specialist cleaning products they’re using are safe to use in an occupied building, are non-toxic, non-flammable and give off no unpleasant fumes.
In a listed building they may need to understand the techniques of treating or cleaning surfaces, such as oiling wood, that can’t be done using modern cleaners.
At the end you’ll want a full report of what they’ve done and a list of any last-minute items that need fixing, anything they’ve spotted that has been left unfinished or damaged, and you may also want to know that they dispose of everything they take away in a safe and environmentally-friendly way.
It may sound like a lot but that little extra investment could make your company stand out from the rest and help you win more business.
Copyright (c) 2010 Alison Withers…